Frequently Asked Questions

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  • Do I have to pay for photos on photo day?.
Yes, payment is required on photo day. Attached is an order form and we will have forms on the day of. When you place your order we take cash/debit/credit/check.
  • What if I have a problem with my order?

Our full-time customer service department is here to help, but we rarely answer the phone! Text us at 804-TwoOneFour-6693 and leave message with a photo of your form and problem and we will handle it. Any issues with pictures need to be addressed within 2 weeks after delivery to the league. We shut down this business after the season is over.

  • When will we get our pictures back?

Since we handle our pictures like a photo shoot, they are color corrected and sent off to be printed on high quality portrait paper. Based on the amount of custom orders, the average turnaround time is 2-3 weeks. We will then deliver them to the league/coaches/team moms to be distributed. Additional items can always be ordered later but will incur additional shipping an handling charges

  • Can I get all of my children in the same photo?

Of course! We love sibling shots – just inform our staff on site of your wish. Please note that if you intend to have your children photographed individually as well, a separate form will need to be completed for each.

  • How do you handle poses?

In order to handle a busy picture day, our basic packages incorporate a standard pose that is most effective, but maybe repeated over several years. We automatically take extra poses for custom designs, key chains, drink ware, and specialty items. However, the photographer will not know what you ordered so to ensure you get a special pose, PLEASE NOTIFY YOUR PHOTOGRAPHER. Any special pose requests or information must also be written on your form in the NOTES section.

Our policy is to ALWAYS get and use a smile with kids in our picture packages. We know some older kids do not want to smile, and that is fine. We typically do not use a smiling pose on game covers or with certain serious poses. If you absolutely KNOW that you do not want your child smiling, please write that in your NOTES section.

  • When will we get our pictures back?
Since we handle our pictures like a photo shoot, they are color corrected and sent off to be printed on high quality portrait paper. Based on the amount of custom orders, the average turnaround time is 2-3 weeks. We will then deliver them to the league/coaches/team moms to be distributed. Additional items can always be ordered later but will incur additional shipping an handling charges.
  • Can I wait to see if I like the photo before placing an order?.

Unfortunately no. We work on a pre-pay basis traditionally, and you need to place an order and make payment first. To keep everything on schedule with the volume of pictures they cannot be posted for viewing in time. However all work comes with a 100% satisfaction guarantee, so if you’re unhappy you’ll receive a refund. We take more individual shots than other companies and will do everything possible to get you a good shot. Make-up picture days are not guaranteed.

  • How long do you keep the pictures?
We keep the pictures at least 6 months internally, then move them to external storage later. Just ask us and we will look for it!
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