FREQUENTLY ASKED QUESTIONS
Do I have to pay for photos on photo day?
Yes, payment is required on photo day. Attached is an order form and we will have forms on the day of. When you place your order we take cash/debit/credit/check.
Can I get all of my children in the same photo?
Of course! We love sibling shots - just inform our staff on site of your wish. Please note that if you intend to have your children photographed individually as well, a separate form will need to be completed for each.
When will we get our pictures back?
Since we handle our pictures like a photo shoot, they are color corrected and sent off to be printed on high quality portrait paper. Based on the amount of custom orders, the average turnaround time is 2-3 weeks. We will then deliver them to the league/coaches/team moms to be distributed. Additional items can always be ordered later but will incur additional shipping an handling charges.
Can I wait to see if I like the photo before placing an order?
Unfortunately no. We work on a pre-pay basis traditionally, and you need to place an order and make payment first. To keep everything on schedule with the volume of pictures they cannot be posted for viewing in time. However all work comes with a 100% satisfaction guarantee, so if you're unhappy you'll receive a refund. We take more individual shots than other companies and will do everything possible to get you a good shot. Make-up picture days are not guaranteed.
What if I have a problem with my order?
Our full-time customer service department is here to help Monday-Friday, 9:00a-6:00p eastern! Either call us at 804-214-6693 and leave message or email MMGPhotoVa@gmail.com
How long do you keep the pictures?
We keep the pictures at least 6 months internally, then move them to external storage later. Just ask us and we will look for it!